---
title: "How do Cleo Pay plans, seats and included payments work?"
description: "Cleo Pay has three plans: Starter, Growth and Max. Each is priced per seat and includes a set number of seats and payments a month. Payments past that are billed per payment. Admins see their plan under Settings, then Plan."
url: https://cleo-pay.com/help/plans-seats-and-included-payments
category: "Account, plan and support"
audience: [business]
updated: 2026-10-22
support: support@cleo-pay.com
---

# How do Cleo Pay plans, seats and included payments work?

> Cleo Pay has three plans: Starter, Growth and Max. Each is priced per seat and includes a set number of seats and payments a month. Payments past that are billed per payment. Admins see their plan under Settings, then Plan.

Cleo Pay has three plans: Starter, Growth and Max. You pay per seat, and each plan includes a minimum number of seats and a number of payments each month. If you send more payments than your plan includes, each extra payment is billed at your plan's overage rate. Current prices are on our [pricing page](https://cleo-pay.com/pricing).

## What each plan includes

| Plan | Seats included | Payments included each month |
|---|---|---|
| Starter | 1 | 20 |
| Growth | 3 | 100 |
| Max | 5 | 300 |

The pricing page in the app and **Settings**, then **Plan**, show your exact allowance and the overage rate per payment.

## What counts as a payment

A payment counts toward your allowance when it completes. That means a payment your business sent through Cleo Pay that went through.

These don't count:

- Payments that fail
- Bills you mark as paid outside Cleo Pay
- Payments your customers send you

The count starts again at the start of each billing period.

## Seats

Each person on your team takes a seat, admins included. You're billed for the seats your plan includes even if fewer people use them. Past that, each extra person adds a seat.

- Adding someone: the seat is added when they accept the invite, and you're charged a prorated amount right away. The window where you invite them shows the amount first.
- Removing someone: the seat comes off at your next renewal. There's no credit for the current period.
- Adding back someone who left this period costs nothing until renewal, because that seat is already paid for.

See [Invite your team and choose roles](https://cleo-pay.com/help/invite-your-team-and-choose-roles).

## See your plan and usage

Only admins can see plan settings.

1. Click **Settings**, then **Plan**.
2. The Seats section shows your plan, **Active seats**, **Billed this period**, "Payments this period", any overage so far, your next bill and your next billing date.

## Change your plan

1. Click **Settings**, then **Plan**.
2. Click **Change plan**.
3. Pick the plan you want. The window shows what you'll be charged before you confirm.

Upgrades start today. You're charged now for the rest of the period, prorated. Moves to a lower plan start at renewal, and nothing is charged now. After an upgrade, a move to a lower plan applies no earlier than the end of your next billing period.

## Manage billing

Click **Manage Plan** on the Plan page to open your billing portal, where you can update the payment method your plan is charged to.

If you see **Contact Support** instead of **Manage Plan**, your plan is set up by our team. Email support@cleo-pay.com to change it.

If a plan payment fails, the Plan page shows "Payment Failed". Click **Update Payment Method** to fix it.

## More than one business

Each business has its own plan. A second business you create picks its own plan at setup. See [Manage more than one business](https://cleo-pay.com/help/manage-more-than-one-business).

Questions about a bill? Email support@cleo-pay.com with your business name and the date of the charge.