---
title: "I didn't get my email verification code"
description: "The code comes from Cleo Pay with the subject Verify your business email for [your business name]. Check spam, wait a minute, then click Resend code. If the address is wrong, click Use a different email. Codes last 24 hours."
url: https://cleo-pay.com/help/didnt-get-a-verification-code
category: "Your vendor account and taxes"
audience: [vendor]
updated: 2026-10-22
support: support@cleo-pay.com
---

# I didn't get my email verification code

> The code comes from Cleo Pay with the subject Verify your business email for [your business name]. Check spam, wait a minute, then click Resend code. If the address is wrong, click Use a different email. Codes last 24 hours.

During setup, Cleo Pay emails a 6-digit code to confirm your business email. The email's subject is "Verify your business email for [your business name]". If it hasn't arrived, check your spam or junk folder, wait a minute, then click **Resend code**. If the address is wrong, click **Use a different email**. Each code works for 24 hours.

## Check these first

- Look in your spam or junk folder for an email from Cleo Pay with the heading "Email Verification Code".
- Check the address on screen. The step says "We've sent a verification code to" and then the address. A typo there means the code went somewhere else.
- Wait. The **Resend code** button appears 60 seconds after a code is sent.

## Get a new code

1. On the "Verify Email Address" screen, wait for the countdown to finish.
2. Click **Resend code**. You'll see "Email verification code resent".
3. Enter the newest code. Sending a new code cancels the old one.

To use another address, click **Use a different email**, type it in and click **Continue**.

## When you don't need a code

If the email you enter is the same one you signed in with, Cleo Pay confirms it for you and moves straight on to the next step.

## Error messages

| Message | What to do |
|---|---|
| Invalid or expired verification code | The code is wrong, older than 24 hours, or replaced by a newer one. Click **Resend code** and use the new one. |
| Please wait 30 seconds before requesting another verification code | Wait a moment, then try again. |
| Email already in use by another business | Another Cleo Pay account already uses this address. Use a different email, or email support. |

## Use the email the payment was sent to

If a business sent you a payment, the payment is tied to the address it was sent to. Confirm that same address here, or the payment won't be matched to your account. See [Your payment is waiting: finish setting up to get it](https://cleo-pay.com/help/finish-setting-up-to-get-your-payment).

## Still nothing?

Email support@cleo-pay.com from the address you're trying to confirm, and tell us the name of the business that invited you.